#Request text message transcripts sprint full

Replyco’s at-risk detection system identifies the potential problem, adds a tag (like Cancellation or Address Change), and automatically puts the order on hold until it has been addressed.A customer then decides to cancel an order and sends a message to the seller.An order gets downloaded into Linnworks.With at-risk order detection, Replyco customers that have a Linnworks integration can now automatically identify and tag these potential problem orders, specifically cancellation or change of address requests, from directly within the Linnworks system. How often have you been caught up on dispatching an order incorrectly because a cancellation request or address change was overlooked? Being able to quickly respond to changes in your eCommerce ecosystem is vital to avoiding such costly mistakes. To activate Smart Filters, navigate to Tools > Rules and create appropriate conditions.Ĭhat with us about this feature | Read documentation Linnworks at-risk order detection Better yet, Smart Filters are clickable, so you get direct access to all of the details. Your selections are entirely up to you based on how you and your team best use Replyco. Query types include anything from product questions, to VAT invoices, or cancellation requests. Presort all of your messages into different query types or categories and view them from one central screen.

Take control over how you view and manage incoming queries with the Smart Filters dashboard. To start receiving Instagram for business messages, login to your account and click on +Add Integrations at the top right of the app.Ĭhat with us about this feature | Read documentation Smart filters That’s why w e’re super excited to introduce Instagram to our suite of instant messaging integrations to help you engage with customers at key moments in the sales process. This means that, in 2021, using Instagram for business is a no-brainer. More than one billion people use Instagram every month, and roughly 90% of them follow at least one business.

#Request text message transcripts sprint full

Read on to get the full list of new features. Plus, you can get easy access to a full customer history, move to the next ticket quickly, click through to more carrier details, and so much more. Users can now add Instagram social messaging, configure smart filters for better organisation, and reduce loss with the Linnworks at-risk order detection system. Just in time for the holiday rush, Replyco is super excited to announce the release of Sprint 14.